Team Leader – Clinic Administration

Looking for a role where you can utilise your leadership skills, learn and gain the experience in a supportive environment? If you are open minded, motivated, passionate and interested in helping deliver the services offered by Family Planning Australia, we would love to have you join the team.Looking for the right candidate to contribute to our team on a fixed term full time basis (38 hours per week) until 01/03/2024This role will based at our Newington site with regular travel to our clinics at Fairfield, Penrith and Newcastle; as well as periodic travel to DubboOur Newington site is our new state of the art premises, close to public transport, cafes, shopping centre plus we have free onsite parkingWe are a leading and continually growing NFP organisationWe offer a friendly, collaborative team and you will have your contribution valuedOpportunities for continual growth within this roleBase Full Time Salary: $64,259 - $68,724 (Level will depend on experience)Full Not For Profit Salary Packaging increasing your fortnightly take home payAbout the roleThe Team Leader, Clinic Administration is primarily responsible for leading and managing the clinic administrative teams to provide high quality reception services and administration support to clients, visitors, and staff to facilitate the smooth and effective operations of the clinics.  They work within the multi-disciplinary team in the delivery of services which are safe, effective and client centred. Selection Criteria Essential (including qualifications)Relevant certificate level qualifications (or higher) in business administration or similarMinimum 5 years previous experience in an administration, reception or similar role (preferably in a healthcare environment)Minimum 2 years previous experience managing staff, including staff attraction and retention, performance management, staff training and developmentProven strong interpersonal, negotiation, written and oral communication skills and exceptional customer service skillsProven high level analytical and problem-solving skillsHigh level computer skills including word processing, spreadsheets and data entryHigh level ability to manage competing demandsProven ability to lead, and adapt effectively to, changeCurrent NSW driver’s licenseDesirablePrevious experience in use of financial and scheduling softwarePrevious experience in utilising electronic medical record systems and client billing systemsOther requirementsMust have Australian Working RightsA Criminal Record Check and Working With Children Check are required prior to commencement in this roleAbout Family Planning AustraliaFamily Planning Australia is the leading provider of reproductive and sexual health services in NSW.  As an independent not-for-profit organisation we offer expert clinical care, information and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses and other professionals.Family Planning Australia is committed to excellence in meeting the reproductive and sexual health needs of the community.  We achieve this by providing best practice, accredited clinical services, enhancing the knowledge and skills of service providers, improving the body of knowledge about reproductive and sexual health through rigorous research and evaluation, and leading international development projects to promote the rights of marginalised people in developing countries.Our ValuesFamily Planning Australia is a pro-choice organisationStaff are expected to fully support an individual’s right to choose regarding their pregnancy, whether that be parenting, adoption/foster care or abortion.As an abortion service provider, all staff at Family Planning Australia are expected to actively participate in the provision of abortion services within the full scope of their role.For this role, that includes supporting the scheduling and billing of abortion-related appointments across all clinics.Must support the Family Planning Australia values:Human rights focus - promoting the rights of all people to reproductive and sexual healthIntegrity - maintaining a strong ethical base, being accountable and transparentInclusiveness - valuing and respecting diversity without judgmentEquity of access - ensuring access to our services for all including priority populationsClient centred - placing the needs of the whole person at the centre of our workCommitment to excellence - ensuring high standards in all our workA just culture – a balanced accountability for both individuals and the organisationCOVID VaccinationIn accordance with NSW Public Health Orders, all staff employed by Family Planning Australia are required to be vaccinated for COVID-19.To Apply:Please submit your current resume and a cover letter addressing the selection criteria listed in the position description.  We will be reviewing applications regularly, and the advertisement may be closed early if the position is successfully recruited to.All applications must consist of an up-to-date CV and a cover letter addressing the selection criteria. Written communication skills will specifically be assessed based on the quality of your cover letter.Please note: If you are unable to view the attached position description, please visit our careers page https://careers.fpnsw.org.au and click on the position description link bottom of the respective job advert. Family Planning Australia is an EEO employer and welcomes applications from people of all backgrounds and abilities.Closing date for the role is 21 FEBRUARY 2023. Family Planning Australia does not accept unsolicited agency resumes or applications and is not responsible for any fees related to unsolicited agency resumes or applications. PD - Team Leader (AO5) - Clinic Administration 64259 AUD Newington 2127

Team Leader - Clinic Administration

Looking for a role where you can utilise your leadership skills, learn and gain the experience in a supportive environment?

If you are open minded, motivated, passionate and interested in helping deliver the services offered by Family Planning Australia, we would love to have you join the team.

  • Looking for the right candidate to contribute to our team on a fixed term full time basis (38 hours per week) until 01/03/2024
  • This role will based at our Newington site with regular travel to our clinics at Fairfield, Penrith and Newcastle; as well as periodic travel to Dubbo
  • Our Newington site is our new state of the art premises, close to public transport, cafes, shopping centre plus we have free onsite parking
  • We are a leading and continually growing NFP organisation
  • We offer a friendly, collaborative team and you will have your contribution valued
  • Opportunities for continual growth within this role
  • Base Full Time Salary: $64,259 - $68,724 (Level will depend on experience)
  • Full Not For Profit Salary Packaging increasing your fortnightly take home pay

About the role

The Team Leader, Clinic Administration is primarily responsible for leading and managing the clinic administrative teams to provide high quality reception services and administration support to clients, visitors, and staff to facilitate the smooth and effective operations of the clinics.  

They work within the multi-disciplinary team in the delivery of services which are safe, effective and client centred. 

Selection Criteria
Essential (including qualifications)

  • Relevant certificate level qualifications (or higher) in business administration or similar
  • Minimum 5 years previous experience in an administration, reception or similar role (preferably in a healthcare environment)
  • Minimum 2 years previous experience managing staff, including staff attraction and retention, performance management, staff training and development
  • Proven strong interpersonal, negotiation, written and oral communication skills and exceptional customer service skills
  • Proven high level analytical and problem-solving skills
  • High level computer skills including word processing, spreadsheets and data entry
  • High level ability to manage competing demands
  • Proven ability to lead, and adapt effectively to, change
  • Current NSW driver’s license

Desirable

  • Previous experience in use of financial and scheduling software
  • Previous experience in utilising electronic medical record systems and client billing systems

Other requirements

  • Must have Australian Working Rights
  • A Criminal Record Check and Working With Children Check are required prior to commencement in this role

About Family Planning Australia

Family Planning Australia is the leading provider of reproductive and sexual health services in NSW.  As an independent not-for-profit organisation we offer expert clinical care, information and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses and other professionals.

Family Planning Australia is committed to excellence in meeting the reproductive and sexual health needs of the community.  We achieve this by providing best practice, accredited clinical services, enhancing the knowledge and skills of service providers, improving the body of knowledge about reproductive and sexual health through rigorous research and evaluation, and leading international development projects to promote the rights of marginalised people in developing countries.

Our Values

  • Family Planning Australia is a pro-choice organisation
    • Staff are expected to fully support an individual’s right to choose regarding their pregnancy, whether that be parenting, adoption/foster care or abortion.
    • As an abortion service provider, all staff at Family Planning Australia are expected to actively participate in the provision of abortion services within the full scope of their role.
    • For this role, that includes supporting the scheduling and billing of abortion-related appointments across all clinics.
  • Must support the Family Planning Australia values:
    • Human rights focus - promoting the rights of all people to reproductive and sexual health
    • Integrity - maintaining a strong ethical base, being accountable and transparent
    • Inclusiveness - valuing and respecting diversity without judgment
    • Equity of access - ensuring access to our services for all including priority populations
    • Client centred - placing the needs of the whole person at the centre of our work
    • Commitment to excellence - ensuring high standards in all our work
    • A just culture – a balanced accountability for both individuals and the organisation

COVID Vaccination

  • In accordance with NSW Public Health Orders, all staff employed by Family Planning Australia are required to be vaccinated for COVID-19.

To Apply:

Please submit your current resume and a cover letter addressing the selection criteria listed in the position description.  We will be reviewing applications regularly, and the advertisement may be closed early if the position is successfully recruited to.

All applications must consist of an up-to-date CV and a cover letter addressing the selection criteria. Written communication skills will specifically be assessed based on the quality of your cover letter.

Please note: If you are unable to view the attached position description, please visit our careers page https://careers.fpnsw.org.au and click on the position description link bottom of the respective job advert. 

Family Planning Australia is an EEO employer and welcomes applications from people of all backgrounds and abilities.

Closing date for the role is 21 FEBRUARY 2023.

 

Family Planning Australia does not accept unsolicited agency resumes or applications and is not responsible for any fees related to unsolicited agency resumes or applications.

 

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Deborah Innes on (02) 8752 4345, quoting Ref No. 1090634.

  • Posted Date 24 Jan 2023
  • Location Newington
    NSW / Australia
  • Industry Healthcare & Medical
  • Job Type Full Time
  • Salary Not provided